lousy interfaces

[kengr]

The Storage company I deal with has a website you can make payments thru. Or rather, it has one you *used* to be able to make them thru. It hasn't worked for several months at this point.

I made a payment over the phone last month. Did it by talking to the manager.

This month I got hit with a phone menu. A horrible one.

I had to enter my credit card number using the phone keypad. Yeah, 16 digits with no possibility of erasing if you mistype. You doi get prompted for confirmation that you entered it right. Except the audio keeps fading in and out, so I had to reenter it because I missed a prompt. Then you enter the card expiration date. Then the zip code pof the address the card is associated with. then the security code.

All this on a tiny keypad on the phone.

yerg...

Comments

[kengr]

I find that an *evil* pair of nipple clamps will produce serious hand tremors without any permanent damage.... :-)